1. What do I get with a atfitdesk.net membership?
A. You get an ongoing membership to atfitdesk.net that provides access to the Member Area. Your membership automatically renews after each billing period until you actively cancel it.

2. How much does the membership cost?
A. The Starter plan is €9.99 and the Premium plan ranges from €29.99 to €48.99 depending on your location. All prices are inclusive of VAT.

3. How do I cancel my membership?
A. Log into your account using the credentials from your welcome email, Click the "Cancel Membership" once logged in to your account section. You can also use the “Cancel” button on the main website or visit the Unsubscribe page.

4. What is the refund policy?
A. New memberships are covered by a Money Back Guarantee for the initial membership period only. Refund requests for ongoing subscriptions are reviewed case-by-case and may be prorated. Refunds take 10-15 business days to process.

5. How will the charge appear on my bank statement?
A. The transaction will appear as “atfitdesk.net, fitzip.net, fitstand.net or theeasyfit.net” on your billing statement.

6. What payment methods are accepted?
A. Mastercard, Maestro, Visa, and Visa Electron are accepted. All payments are processed via SSL-encrypted connection.

7. Is there a contract or binding period?
A. No, there is no binding period. You can freely terminate your membership at any time without penalty.

8. How do I contact customer support?
A. Customer support is available 24/7 via email at [email protected]. All communications must be in English for the quickest assistance.

9. What happens if my payment fails?
A. atfitdesk.net reserves the right to retry the payment until it goes through. If payment cannot be captured, access will be removed and the account closed until payment is successful.

10. Who operates atfitdesk.net?
A. atfitdesk.net is owned and operated by Zentralyte LTD, registered in (Reg: HE 4661717), located at Dimokritou 12A, Agios Nikolaos, 3100, Limassol , Cyprus.